Software tester / Engineering and Operations Director / CEO / CTO with almost 30 years industry experience across multiple verticals (telecoms, security, cloud, voice, embedded systems, finance) in Australia and Europe. Founder of Encompass Testing, Co-Founder of 3 West Street. CSM, CSP, Certified Mobius Practitioner. Co-host of Quality Coaching Roadshow podcast (with Anne Marie Charrett). Blogs at 3weststreet. Passionate about people, outcomes and process (not necessarily in that order).